Shipping Policy for Pandorc

At Pandorc, we strive to ensure your charms, bracelets, rings, necklaces, and earrings reach you in a timely and secure manner. This Shipping Policy outlines the details of our delivery process, including processing times, delivery estimates, and related information to keep you informed.

1. Order Processing Time

  • All orders are processed within 1–3 business days from the date of payment confirmation. Business days exclude weekends and major holidays.
  • Processing time may be extended during peak seasons (e.g., holidays, sales events) due to high order volumes. We will notify you via email if there is a delay in processing your order.

2. Delivery Timeframe

  • Once your order has been processed and shipped, the estimated delivery time is 6–12 business days for all destinations, regardless of whether the shipment is domestic or international.
  • Delivery times are estimates and may be affected by factors beyond our control, such as customs delays, natural disasters, or carrier disruptions. We cannot guarantee exact delivery dates, but we work with reliable shipping partners to minimize delays.

3. Shipping Destinations

  • We ship to most countries and regions worldwide. During checkout, you can enter your shipping address to confirm if delivery is available to your location.
  • For shipments to international destinations, please note that customs duties, taxes, or import fees may be applied by the destination country. These charges are the responsibility of the recipient and vary by country; Pandorc is not liable for these additional costs.

4. Shipping Costs

  • Shipping costs are calculated based on the destination, package weight, and shipping method (if applicable). The exact shipping fee will be displayed at checkout before you complete your purchase, in USD (United States Dollars).
  • We may offer free shipping promotions from time to time, which will be clearly indicated on our website. Eligibility for free shipping (e.g., minimum order value) will be specified in the promotion details.

5. Order Tracking

  • Once your order is shipped, we will send a confirmation email containing a tracking number and a link to track your package. You can use this tracking number to monitor the progress of your shipment through the carrier’s website.
  • If you do not receive a tracking number within 4 business days of placing your order, please contact our customer service team at [email protected] for assistance.

6. Undelivered or Lost Packages

  • If your package is marked as delivered by the carrier but you have not received it, please check with your local postal service or neighbors first, as packages may sometimes be left with them.
  • If you believe your package is lost, contact us at [email protected] within 15 days of the estimated delivery date. We will work with the carrier to investigate the issue. If the package is confirmed lost, we will offer a replacement or a full refund (in USD) at your discretion.

7. Address Changes

  • If you need to change the shipping address for your order, please contact us immediately at [email protected]. We can only update the address if the order has not yet been shipped. Once the order is in transit, we cannot modify the shipping address.

8. Contact Us

If you have any questions or concerns about your shipment, please contact our customer service team at:

Email: [email protected]

We are committed to providing a smooth shipping experience and will assist you with any issues that arise. Thank you for choosing Pandorc.