Privacy Policy for Pandorc

At Pandorc, we take the privacy and security of your personal information very seriously. This Privacy Policy outlines how we collect, use, store, and protect the data you provide when interacting with our website (including when purchasing our charms, bracelets, rings, necklaces, earrings, or using our services). By using our website, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal information to provide you with a seamless shopping experience and improve our services:

  • Contact Information: Name, email address (e.g., [email protected] for communications), phone number, and shipping/billing addresses when you place an order or create an account.
  • Payment Details: Credit/debit card information, or details from third-party payment processors (e.g., PayPal), which are securely processed and not stored directly on our servers.
  • Account Information: Usernames, passwords (encrypted), and preferences when you register for an account.
  • Browsing Data: Information about your interaction with our website, such as pages visited, products viewed, search queries, and device details (e.g., IP address, browser type, operating system) via cookies and similar tracking technologies.
  • Communications: Messages, feedback, or inquiries you send to us via email, live chat, or other contact forms.

2. How We Use Your Information

Your personal information is used for the following purposes:

  • Processing Orders: To fulfill your purchases, including processing payments, arranging shipping, and sending order confirmations or delivery updates.
  • Account Management: To create and maintain your account, personalize your shopping experience, and allow you to track orders or manage preferences.
  • Customer Support: To respond to your questions, resolve issues, and provide assistance (e.g., via [email protected]).
  • Marketing Communications: With your consent, to send you updates about new products, promotions, or exclusive offers. You can opt out of these communications at any time.
  • Website Improvement: To analyze user behavior, optimize our website’s functionality, and enhance product offerings based on trends and feedback.
  • Legal Compliance: To meet legal obligations, prevent fraud, or protect our rights and the security of our customers.

3. How We Protect Your Information

We implement industry-standard security measures to safeguard your personal data from unauthorized access, disclosure, alteration, or destruction. These include:

  • Encryption of sensitive data (e.g., payment information) using secure socket layer (SSL) technology.
  • Restricted access to personal information, limited to authorized staff only.
  • Regular updates to security protocols and systems to address emerging threats.

Please note that while we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we take all reasonable steps to minimize risk.

4. Sharing Your Information

We do not sell, rent, or trade your personal information with third parties for marketing purposes. However, we may share your data with trusted partners who assist us in operating our business, under strict confidentiality agreements. These partners include:

  • Payment processors (e.g., to handle transactions securely).
  • Shipping and logistics providers (to deliver your orders).
  • Service providers (e.g., for website hosting, data analysis, or customer support tools).

We may also disclose your information if required by law, to comply with legal processes, or to protect the safety and rights of Pandorc, our customers, or the public.

5. Cookies and Tracking Technologies

Our website uses cookies—small text files stored on your device—to enhance your browsing experience. Cookies help us remember your preferences, track cart items, and analyze how visitors use our site. You can manage cookie settings through your browser, but disabling cookies may limit some features of our website.

6. Your Rights

You have the following rights regarding your personal information:

  • Access: Request a copy of the data we hold about you.
  • Correction: Ask to update or correct inaccurate information.
  • Deletion: Request the removal of your data, subject to legal or operational requirements.
  • Opt-Out: Unsubscribe from marketing communications by following the links in our emails or contacting us at [email protected].
  • Data Portability: Request a copy of your data in a structured, machine-readable format (where applicable).

To exercise these rights, please contact us at [email protected] with your request, and we will respond within a reasonable timeframe.

7. Children’s Privacy

Our website is not intended for use by children under the age of 13. We do not knowingly collect personal information from children, and if we become aware of such data, we will take steps to delete it promptly.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Email: [email protected]

Thank you for trusting Pandorc with your information. We are committed to protecting your privacy and ensuring a secure shopping experience.