Refund Policy for Pandorc

At Pandorc, we want you to be completely satisfied with your purchase of our charms, bracelets, rings, necklaces, and earrings. This Refund Policy outlines the terms and conditions for requesting a refund, ensuring a transparent and straightforward process for our customers.

1. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

  • Return Period: The request for a refund must be initiated within 60 days of the delivery date of your order. Items returned after this period will not be eligible for a refund.
  • Condition of Items: The products must be returned in their original, unused, and undamaged condition, with all original packaging, tags, and accessories intact. This includes charms, bracelets, rings, necklaces, earrings, and any accompanying materials.
  • Proof of Purchase: You must provide a valid order number or proof of purchase (e.g., order confirmation email) when requesting a refund.

2. Refund Process

To request a refund, please follow these steps:

  1. Initiate the Request: Contact our customer service team at [email protected] with your order number, details of the item(s) you wish to return, and the reason for the refund request. We will respond within 2 business days with a return authorization number (RAN) and instructions for returning the item(s).
  2. Return the Item(s): Package the item(s) securely, include the RAN (provided by our team) inside the package, and ship it to the address specified in our response. You are responsible for the cost of return shipping, unless the refund is due to a defect in the product or an error on our part (e.g., wrong item shipped).
  3. Inspection: Once we receive your returned item(s), our team will inspect them to verify they meet the eligibility conditions. This process typically takes 3–5 business days from the date of receipt.
  4. Refund Approval: If the return is approved, we will process the refund within 5–10 business days of inspection. Refunds will be issued in USD (United States Dollars) to the original payment method used for the purchase.

3. Refund Exceptions

The following scenarios are not eligible for a refund:

  • Items that have been used, worn, altered, or damaged after delivery.
  • Items returned without a valid RAN or outside the 60-day return period.
  • Customized or personalized items (unless they are defective or incorrect due to our error).
  • Gift cards or digital products (if applicable).

4. Late or Missing Refunds

If you have not received your refund within the 5–10 business day window after approval, please check your bank or credit card statement first, as processing times can vary depending on your financial institution. If the refund still does not appear, contact your bank or payment provider for further assistance. If you need additional support, reach out to our team at [email protected] with details of your refund request, and we will investigate promptly.

5. Contact Us

If you have any questions or need clarification about our Refund Policy, please contact our customer service team at:

Email: [email protected]

We are committed to ensuring a fair and efficient refund process for all our customers. Thank you for choosing Pandorc.