Terms of Purchase for Pandorc

These Terms of Purchase govern all transactions made through the Pandorc website, including the purchase of charms, bracelets, rings, necklaces, earrings, and other products. By placing an order with Pandorc, you agree to be bound by these terms. Please read them carefully before completing your purchase.

1. Order Placement and Acceptance

  • Order Submission: When you place an order on our website, you submit a binding offer to purchase the selected products. All orders are subject to acceptance by Pandorc.
  • Order Confirmation: We will send an email confirmation to the address provided once your order is accepted. This confirmation includes details such as your order number, items purchased, total amount (in USD), and shipping information. If we are unable to accept your order (e.g., due to product unavailability or payment issues), we will notify you promptly via email.

2. Pricing and Payment

  • Currency: All prices displayed on the Pandorc website and all transactions are processed in USD (United States Dollars).
  • Payment Methods: We accept major credit/debit cards (Visa, Mastercard, American Express, etc.) and third-party payment processors (e.g., PayPal). By providing payment details, you warrant that you are authorized to use the chosen payment method.
  • Payment Processing: Payment is processed at the time of order placement. Your card or payment account will be charged immediately, and we reserve the right to cancel an order if payment is declined or fraudulent activity is suspected.

3. Shipping and Delivery

  • Processing Time: Orders are typically processed and shipped within 1–3 business days of payment confirmation.
  • Delivery Timeframe: Once shipped, delivery is estimated to take 6–12 business days for all destinations, regardless of location. This timeframe applies to both domestic and international shipments.
  • Shipping Carriers: We partner with reliable shipping carriers to deliver your order. Tracking information will be provided via email once your order is shipped, allowing you to monitor its progress.
  • Shipping Costs: Shipping fees are calculated based on the destination and order weight, and will be displayed at checkout before you complete your purchase.
  • Risk of Loss: Title and risk of loss for products pass to you upon delivery. Pandorc is not responsible for lost, stolen, or damaged items after they have been delivered to the specified shipping address.

4. Returns and Refunds

  • Return Period: You may return any unused, undamaged products (in their original packaging) within 60 days of delivery for a full refund (excluding shipping costs).
  • Return Process: To initiate a return, contact our customer service team at [email protected] with your order number and details of the items to be returned. We will provide instructions for returning the products. Returns sent without prior authorization may be rejected.
  • Refund Processing: Once we receive and inspect the returned items (to confirm they meet the return criteria), we will process your refund within 5–10 business days. Refunds will be issued in USD to the original payment method used for the purchase.

5. Product Information and Availability

  • Accuracy: We strive to provide accurate descriptions, images, and pricing for all products. However, we reserve the right to correct errors (e.g., typographical mistakes, pricing inaccuracies) at any time, even after an order has been submitted. If a correction affects your order, we will notify you and offer the option to cancel or adjust the order.
  • Availability: Products are subject to availability. In the event that a product is out of stock after your order is placed, we will notify you promptly and issue a full refund.

6. Limitation of Liability

Pandorc shall not be liable for any indirect, incidental, or consequential damages arising from your purchase or use of our products, including but not limited to delays in delivery (except as explicitly stated in these terms), loss of use, or loss of data. Our total liability for any claim related to a purchase shall not exceed the total amount paid for the affected products.

7. Changes to These Terms

We may update these Terms of Purchase from time to time. Any changes will be posted on this page with a revised “Last Updated” date. Your continued use of our website or placement of orders after such changes constitutes acceptance of the updated terms.

8. Contact Us

If you have any questions or concerns about these Terms of Purchase, please contact us at:

Email: [email protected]